Skip to main content

Copilot vs. ChatGPT: Which is better for businesses?

Are you a ChatGPT user, or do you prefer Copilot? When it comes to answering questions, completing tasks or writing a document, both of these apps can do it; but which is better? We’ve taken a look at the most popular AI chatbots to find out which comes out on top. 

ChatGPT: a great everyday option

If you’re looking for an AI to use casually everyday, ChatGPT is a great option. The user interface is accessible, and it’s simple to use even if you’ve never used an AI before. Unlike Copilot, where the landing page can feel a little cluttered, ChatGPT is clean and minimalist. You can start a new chat, or access previous chats with ChatGPT by checking your history. 

For tasks like writing and coding, the AI is more than capable. You can give it a list of ingredients and it will generate a meal for you, or a menu, or an entire week’s worth of meal planning if you like. If you’re struggling with Excel, it can write a complex formula for you from a single prompt. ChatGPT can solve web development problems, and find errors in code that you’ve written. Whether it’s cleaning rotas or cover letters, ChatGPT can get things done for you in seconds. 

ChatGPT is also diversifying, with ChatGPT and community creators developing really specific apps. Click Explore GPT’s in the left hand menu and, you’ll find a number of different versions of ChatGPT; Landing Page Creator to help you generate the perfect landing page for your website, Video GPT to create AI videos for social media, Planty to help you take better care of your plants, and Colouring Book Hero to create custom colouring book pages.

ChatGPT has recently added a feature where you can upload a document to a query, or connect it to your Google Drive, or Microsoft OneDrive. It can then scan through your file and amend a document to make it more clear, or find a piece of information within an essay. It should be noted that ChatGPT states that they, ‘may use content submitted…to improve model performance’ and this includes files that are uploaded - unless you’re using API or ChatGPT Enterprise.

Copilot: the better option for businesses

Unlike ChatGPT, Copilot is a grounded service. This means that the AI has access to your business data and can use that information to answer questions that ChatGPT would struggle with. As Copilot is integrated with Microsoft 365, it has access to all of Microsoft 365’s applications, including Outlook, Teams, Word and Excel. 

For business users, Copilot can summarise an email thread between colleagues, or messages from a specific colleague. It can identify the tasks within a certain file, or a series of files, and create a custom task list for you. It can summarise the contents of a long document, total up the sales that you’ve made this week, or write an email summarising a Powerpoint that you’ve made.

Another great feature of Copilot for businesses is that it works with the permissions of the user; so it only searches through documents and data that you have access to. This keeps users GDPR compliant, and prevents them from accessing personal data or sensitive information that they should not be able to view. That being said, we’d encourage organisations to review their users’ permissions before encouraging them to give Copilot a try.

If you’re already using Microsoft 365, Copilot is an excellent time-saving tool. The integration of Microsoft’s applications with this AI really does take it to the next level, making those annoying and time consuming tasks immediately easier, and doing some serious heavy lifting when it comes to more complex pieces of work.

The limitations of AI

With both ChatGPT and Copilot, sometimes AIs get things wrong. Whether it's ChatGPT struggling with an equation, or Copilot missing a crucial piece of information, this technology does make mistakes. Generative AI’s are only as intelligent as the data that they are trained on, and when they don’t know the answer to a query, they often come up with something that sounds plausible, even if it’s completely fabricated. 

That’s why, whether you use ChatGPT or Copilot, it’s always worth double checking its responses to make sure that they’re 100% fact. 

Find out more about Microsoft 365


The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Alan is awesome! Jo Carter

Based on 12075 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 09-October-2024

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer
Transcendit is a Microsoft Gold certified partner
VMWARE partner
Vipre partner
IPCortex partner
WithSecure partner
DELL partner
Barracuda partner
Veeam partner
N-Able partner