Transcendit COVID-19 on-site visits statement

May 27, 2020 - Adam Kuznesof

Over the past few weeks, Transcendit have been monitoring how COVID-19 has been affecting our clients and our services. As more organisations return to centralised buildings and premises, as an essential service there are times when a site...

Coronavirus (Covid-19) Update

March 24, 2020 - Adam Kuznesof

Things are changing quickly and we are all starting to understand the reality of life with Covid-19. The Transcendit team are generally well and quickly implementing working from home was a big part of that. Due to new guidance from the government...

Coronavirus Update

March 18, 2020 - Adam Kuznesof

As the impact of the Covid-19 has accelerated we wanted you to know what’s happening with our services:

Coronavirus response

March 09, 2020 - Adam Kuznesof

In response to NHS guidelines regarding Corona Virus (COVID-19), Transcendit have actioned the following in order to reduce risk and ensure business continuity.

Staff have been advised with regards to good hygiene.
All remote working tools...

What would you do if a car crashed into your office? It's time to think about disaster recovery

February 09, 2018 - Rebecca Harrison

Around 9pm on Friday 24th January, a speeding car hit our C9 office. Over the days that followed, Transcendit had to work around insurance companies, landlords and deal with an office that now had a car shaped hole in it.

'Without a good...

Web developer Paul Callaghan gets published! We talk about the book, Haskell and functional programming

August 01, 2017 - Rebecca Harrison

Transcendit's own web developer Paul Callaghan has recently had some articles published in Functional Programming: A PragPub Anthology. We had a chat with him to find out what this book is all about.

'I've been writing...

What's happening with Apple and the FBI?

March 30, 2016 - Rebecca Harrison

If you've been keeping up with the news, you'll know that there was a heated argument going on between Apple and the FBI regarding ''unlocking'' the San Bernardino shooter's iPhone.

The FBI claimed that Apple should have been prepared to help...

EU- US Privacy Shield - the successor to Safe Harbour?

February 05, 2016 - Rebecca Harrison

Safe Harbour

With the deadline for a new Safe Harbour just behind us, the European Commission and the US have established another system to ensure the safe transfer of data across the Atlantic, named the EU-US Privacy Shield.

For EU citizens and businesses...

Data protection deadline approaches - is your business prepared for 31st January?

January 22, 2016 - Rebecca Harrison

Safe Harbour

The expiration date for the EU and the US to negotiate a 'Safe Harbour 2.0' is fast approaching, with the general understanding that a solution will not be reached by the issued deadline of January 31st (Find out more about Safe Harbour here, and...

How much do your Facebook apps know about you?

December 02, 2015 - Rebecca Harrison

Facebook Apps Banner

The latest Facebook fad, the 'Most Used Words' cloud, has started up another conversation about data privacy, and whether we are letting our guard down on social media sites.

The app is run by Vonvon, a South Korean company, and allows you to see...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have worked with Transcendit for many years (it must be over 10 years) and their services are second to none. I work very closely with Christophe at Transcendit for our website’s communications to stakeholders and there’s nothing he can’t do! Christophe is very professional, prompt with emails and always checks with myself if everything is how it should be. The staff at Transcendit are highly skilled and extremely knowledgeable when it comes to IT. We look forward to continuing to work with Transcendit for the next however many years Laura Driver, NRCPD