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Meet Lee, our new support engineer

We've had a chat with Lee Watson, our new IT support engineer, to find out more about him and how to he got into IT. 

Lee did software development at university, but eventually got sick of the software side of things, 'I was working for the council in an old government department. I was just sitting in an office all day, there wasn't any interactions with any clients.'

Lee then ended up working in a pub, until his friend who was running his own IT support company needed some help. 'It was completely different to what I was doing. It was a steep learning curve. The hardware side was quite easy, as I build my own stuff at home. But I got chucked in at the deep end with IT support. It was nice to be able to talk to clients and get to know them. '

After that, Lee worked for another IT company for a few years, 'That was a similar kind of work to Transcendit; mostly going on site, doing installs, fixes if you couldn't do it remotely. It was great to get back into MSP (Managed Service Provider) where I know I'm going to be busy.'

Lee says he's already been busy with Transcendit, even though he's just finished his first week, 'I've been out on a couple of calls, which is really nice because sitting round the house for three weeks was very boring. It's been great to get out to new places, and meet new people.'

When it comes to helping clients, Lee says that he prefers the more challenging problems. 'I've had the call where somebody was at their PC and they couldn't figure out how to turn it on - turns out, they thought it was wireless and it wasn't plugged in. Those problems are easily fixed, which is great for clients because they can get straight back to work.'

'But I much prefer calls where the problem is more challenging, because from a technical standpoint they're a bit more interesting. With the challenging problems, as an IT support engineer you can get your teeth into it, and it's enjoyable figuring it out. And you usually learn something new.'

'Sometimes, if the problem is really technical, you get to write your commands and everything. That's fun because it looks like the image of IT I had in my head when I was a kid.'

Lee has a foundation degree in Computing, and is also an Altaro Certified Professional, and a Sophos Certified Engineer. Lee is also working towards his qualification in Microsoft Desktop Administration.

When he's not working, Lee plays Rugby for Gosforth, 'I got into that because I was getting bored of sitting around, and I've been playing for three years now. Normally I play flanker, up the front in the scrums. I basically have to run into people as hard as I can and get them on the ground.'

Lee also plays Airsoft, 'It's like paintball but you use more realistic looking BB guns instead of paintball guns. It's pretty painful, especially when people don't listen to the rules and shoot at your back at point blank range - that hurts.'

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
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Find out what they're saying here.
Excellent - problem resolved quickly and efficiently. Barbara Sadler, Samuel Phillips

Based on 12075 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 09-October-2024

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