How is the election result going to affect businesses?

June 12, 2017 - Rebecca Harrison

With everyone still reeling from the recent election and the unexpected situation that the country finds itself in, how are North East businesses going to fair? We've rounded up the most prominent policies from the Conservative manifesto that...

North East Retro Gaming returns to Gateshead

May 24, 2017 - Rebecca Harrison

The North East Retro Gaming (NERG) event is returning to Gateshead at the beginning of July, bringing over a hundred arcade classics to retro gamers to play for free.

The North East Retro Gaming event is running on Saturday 1st and Sunday 2nd...

Funding available for May/June

May 22, 2017 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

Virgin Money Foundation North East Fund

The Virgin Money Foundation's North East Fund is designed for community organisations, that are promoting...

How to make your business more LGBT friendly, and why it matters

May 16, 2017 - Rebecca Harrison

For International Day Against Homophobia, Transphobia and Biphobia, we've got a few small changes you can make to your business and work environment to make it more LGBT inclusive.

Wait, what's LGBT stand for again?
LGBT stands for...

4 apps to help you stop procrastinating and get back to work

May 15, 2017 - Rebecca Harrison

We've all been in the position where a task needs completing, but scrolling down Facebook seems much more appealing. Or a five minute time out turns into an hour break while we message back Auntie Maureen, get into a flame war with...

WannaCrypt ransomware: Microsoft release security updates to protect Windows users

May 15, 2017 - Rebecca Harrison

Over the last few days, a form of ransomware known as WannaCrypt has wreaked havoc across 150 different countries and countless organisations, including the NHS. The virus is still spreading, encrypting files and holding them to ransom.

...

Huge phishing scam targets Gmail users

May 04, 2017 - Rebecca Harrison

A sophisticated phishing scam is hitting Gmail users personal and business accounts, and spreading at an alarming rate.

The hack gets to your computer via an email, which looks like it comes from someone you know. The email itself contains a...

Does WhatsApp need a backdoor? Here's what our IT team think

April 25, 2017 - Rebecca Harrison

Recently, there has been a lot of conversation surrounding encryption and chat services like WhatsApp. Messages sent through WhatsApp are encrypted, meaning that they can't be read by the authorities. End-to-end encryption means that the...

Got a great app idea? NASA want to know about it

April 24, 2017 - Rebecca Harrison

The NASA Space Apps Challenge is returning to York this week, bringing together enthusiastic amateurs with professional developers to build apps to combat global environmental challenges.

The two-day event is held at the University of York...

Funding available for businesses in April/May

April 21, 2017 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

Foundation for Women in Enterprise

The Foundation for Women in Enterprise provides small grants to women-led organisations, in order to support access...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have taken on some account managers from our local competitors, and by all accounts Paradigm is leagues ahead of anything else out there. The benefit it is giving our business from both an account manager's point of view and the back of house administrative aspect is fantastic. Ross Gill, IU Consult