IT support

Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

CryptoLocker protection

March 04, 2014 - Christophe Duhaut

Cryptolocker

More and more people are getting caught by CryptoLocker, malware that encrypts your files and then asks you for a ransom to get them back. As paying a few hundred quid; compared to losing years of important business data or valuable family photos...

Telephone lines, call plans & broadband

February 17, 2014 - Christophe Duhaut

Fibre Broadband

Transcendit are pleased to announce that we can now fulfil all your telephone and broadband requirements.

Telephone Lines and Call Plans

Whether you have standard phone lines, ISDN or VoIP, we can provide extensive cost savings on line...

Telephone Systems

February 14, 2014 - Christophe Duhaut

Stay Connected

Transcendit are pleased to announce that we can now fulfil all your telephone and broadband requirements.

Telephone Systems

Phone systems are moving quickly towards being IT integrated and therefore IT driven. We provide three different options...

R.I.P. Windows XP, Office 2003 and Exchange 2003

January 08, 2014 - Adam Kuznesof

Microsoft has announced that Windows XP, Office 2003 and Exchange 2003 will no longer be supported after April 8th 2014.

What does this mean for you?

If you and your organisation are using more recent products then you don't need to read any further.

If you are using these products you need to understand...

Maildistiller to become Proofpoint Essentials

June 03, 2013 - Christophe Duhaut

Maildistiller has been acquired by Proofpoint and as a result ‘Proofpoint Essentials’, a new email security service dedicated to SMBs has been born. Going forward all communications and branding previously referencing Maildistiller will now be replaced by Proofpoint Essentials.

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

Your team have been superb! Quick to respond. No hassle. They just get on with the job. After a well-planned and executed Microsoft 365 migration I have been firing out emails as teething problems have arisen and they have turned the requests around pronto. Not to mention being carried out in a friendly yet professional manner. Just amazing performance! Rosie Malcolm-MacEwan