We recently had a call from someone pretending to work for BT, who claimed that there was a bunch of issues on our PC that he could easily fix if we only allowed him to connect to our systems. We informed them that we were an IT support company,...
Keeping up with the latest phishing scams is absolutely vital when you’re running a business - and it’s pretty important outside of the office too, if you want to keep your tech secure. Phishers are always coming up with new and...
Stefan Frizzel is the newest addition to our IT support team, and is working as a support engineer at our office in Gateshead. We had a chat with him to find out how he got into IT.
'I first used a computer when I was 10 years old.' says...
Transcendit are pleased to announce FACT's Big Build, a huge funding drive by FACT to build the UKs first cancer support, awareness and education centre. The new centre will be built here in the North East, and Transcendit are working with...
With Brexit looming, it’s very difficult to say what the situation in the United Kingdom is going to be after March 31st. There are some very simple ways that businesses can prepare for the change, regardless of what happens between...
Netflix is one of the best streaming services out there - award winning original shows, good user interface and a low price tag (even lower if you're a Netflix moocher and someone else is picking up the bill!). But if you're sticking to...
Andrew Richardson joined Transcendit in September 2018, as a support engineer working in our Durham office. We caught up with him to find out how he started out in IT, and what his first few months with us have been like.
If you've ever purchased anything online, you're probably familiar with the box that appears with the words, 'Verified by Visa' or 'Mastercard SecureCode'. This little box is called a 3D Secure card payment, and it ensures...
Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.
The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.
The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're
saying here.
Alan is awesome!Jo Carter
Based on 12075
reviews our customers rate us 9.8/10.Reviews and ratings by Customersure. 09-October-2024