The new chain letter: panic-inducing, privacy peddling nonsense

September 16, 2019 - Rebecca Harrison

If you were a teenager in the 80's or 90's, you’re probably familiar with chain letters - something that arrived through your door, or when technology improved, arrived in your inbox. There might have been a tale from someone who...

Take meetings to the next level with Microsoft Teams

September 09, 2019 - Rebecca Harrison

This month we've been taking another look at Microsoft Teams, and focusing in on meetings. Microsoft have really pushed the boat out, loading Teams with a ton of different features that will take your meetings to the next level.

How to...

Go fish; the phishing scam taking it back to basics

August 27, 2019 - Rebecca Harrison

We get a lot of phishing scams through our metaphorical doors, and the more that turn up in our inbox, the more elaborate they seem to get. Often this is really useful for us, because the longer the phishers take on designing a beautifully...

Funding available for businesses in September

August 27, 2019 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

Natwest Entrepreneur Accelerator

Natwest Entrepreneur Accelerator is, ‘a six-month programme for entrepreneurs with high growth businesses who...

‘Swapping football boots for running shoes’ - Adam McCormick gets ready for the Great North Run

August 19, 2019 - Rebecca Harrison

We're running the Great North Run for CHUF; the Children's Heart Unit Fund. CHUF's mission is to help children and young people with heart conditions, by providing lifelong support to them and their families. If you’d like to...

Tired of office conflict? Don’t worry, psychology has the answer

August 19, 2019 - Rebecca Harrison

Nobody enjoys getting into conflict situations at work; but unfortunately, sometimes they are unavoidable. If you feel that you’re often butting heads with someone in the office, psychology may have the answer in the form of Transactional...

Microsoft Teams: What's up, doc?

July 31, 2019 - Rebecca Harrison

Continuing with our series on the awesomeness of Microsoft Teams, this month we're looking at a great feature which allows you to edit documents with your colleagues simultaneously, within the app itself.

If you're new to Microsoft...

Funding available for businesses in August

July 23, 2019 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

PNE Sustainable Start-up award

PNE’s Sustainable Start-up award is a grant available to individuals in the North East whose...

Be aware of Bluekeep, the vulnerability sitting in your computer

July 22, 2019 - Rebecca Harrison

Bluekeep is a brand new software vulnerability that is making waves - so many in fact, that even the NSA is asking you to take it seriously. If you’re interested in keeping your computer safe from internet nasties (and let's face it,...

Make the most of Microsoft Teams: Tips to help you talk

July 18, 2019 - Rebecca Harrison

Microsoft Teams for Office 365 is a great way to change the way your teams collaborate on projects, tasks and jobs. The cloud based application means that you can access your work anywhere, on any device with an internet connection; and you can...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

Your team have been superb! Quick to respond. No hassle. They just get on with the job. After a well-planned and executed Microsoft 365 migration I have been firing out emails as teething problems have arisen and they have turned the requests around pronto. Not to mention being carried out in a friendly yet professional manner. Just amazing performance! Rosie Malcolm-MacEwan