Parental control apps: a parent's dream or a privacy nightmare?

November 13, 2019 - Rebecca Harrison

Whether you’re meeting up with mates, checking on the kids or figuring out when to put in dinner, we’ve all been in a position at one time or another where we need to know where someone else is. Thanks to technology, we’re now...

Our awesome, not-so-secret Amazon hacks

October 28, 2019 - Rebecca Harrison

Amazon is fast, convenient and easy to use - and millions of us use it to buy everything from books to cat litter. But are you always getting a good deal on Amazon? You will be with our awesome, not-so-secret hacks.

Check when it was...

Has your boss requested a faster payment? Don't fall for spear phishing

October 23, 2019 - Rebecca Harrison

Avoiding a phishing email sent to ‘Dear Customer’ is one thing - what about phishing emails that are sent from your boss, and reference you by name? This month we’re taking a closer look at spear phishing. These are...

IT Support jobs Newcastle / Durham

October 16, 2019 - Christophe Duhaut

Transcendit are a family-orientated, professional, vibrant, growing and well respected IT company based in the North East, with offices in both Team Valley and Durham. We consistently provide very high standards of service, which is backed by our customer feedback rating of 9.8 out of 10. We are committed to achieving this by continuing to employ excellent people.

Funding available for businesses in November

October 16, 2019 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

Manufacturing Growth Programme (MGP)

The Manufacturing Growth Programme offers capital grants for small scale purchases up to £25,000, thanks to...

Are kids gaming or gambling? The low down on loot boxes

October 09, 2019 - Rebecca Harrison

Parents and carers everywhere often find themselves in a battle with their children over computers. Whether you have strict limits on screen time, whether you approve of Minecraft but not Medal of Honour, or whether you’re...

Overwhelmed by a project? Get organised with Microsoft Planner

October 07, 2019 - Rebecca Harrison

We've been taking a closer look at the ton of useful apps you can find within Office 365, and how they could help better your business. This month we're getting to grips with Planner, the task management app from Microsoft.

What is...

Funding available for businesses in October

September 26, 2019 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

Scaleup North East

Scaleup North East is a programme designed for businesses wanting to grow and develop sustainably, by providing one to one support,...

The phishing email that finally got us

September 25, 2019 - Rebecca Harrison

This month we've received a very sophisticated, sleek looking phishing email that is definitely going to get some bites. Luckily, we’ve deconstructed this email to show you the red flags that you need to keep an eye out for.

...

We did it! Transcendit finish the Great North Run for CHUF

September 19, 2019 - Rebecca Harrison

We’re very pleased to announce that on Sunday 8th September, our team took on the Great North Run for CHUF, the Children’s Heart Unit Fund. The Transcendit Great North Run 2019 team was made up of Mandy Preece, Louise Robson, Kate...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have taken on some account managers from our local competitors, and by all accounts Paradigm is leagues ahead of anything else out there. The benefit it is giving our business from both an account manager's point of view and the back of house administrative aspect is fantastic. Ross Gill, IU Consult