Durham office closure

December 08, 2020 - Rebecca Harrison

Sadly, to protect the health and safety of our team and clients from Covid-19 we have found that we haven't used our Durham office since April 2020. Therefore, we’ve made the decision to shut down the office for the foreseeable...

Remote multiplayers for lockdown

December 08, 2020 - Rebecca Harrison

Looking for something to do over lockdown? We’ve found a handful of awesome games for you to try with your friends and family, and because they’re all remote they’re completely covid safe. Don’t lament the lack of Monopoly...

Our work with Daft as a Brush

November 30, 2020 - Rebecca Harrison

Cancer treatment is already a lot for patients to deal with, and having to worry about transport to and from the hospital only adds to the stress. Luckily, local charity Daft as a Brush is here to help.

What is Daft as a Brush?

...

Funding available for businesses in December

November 23, 2020 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

Government's Coronavirus Business Interruption Loan Scheme

If you’re a UK based business that has been adversely affected by...

Meet our new support engineer, Tim!

November 17, 2020 - Rebecca Harrison

This month we've welcomed Tim Hughes to Transcendit, who has joined our team as an IT Support Engineer. We caught up with Tim to find out more about him, and how he got into IT.

'When I was in 6th form, I wanted to be a doctor,'...

Look out for Christmas phishers

November 16, 2020 - Rebecca Harrison

There are some really weird and wonderful phishing emails out there (our favourite is still the assassin who let us know we were on his hit list). However, it’s often the more mundane phishing emails that reel victims in. Online shopping is...

How to support your employees this Christmas

November 10, 2020 - Rebecca Harrison

In normal circumstances you might be planning for the Christmas party, or thinking about bonuses. However, this year has been anything but normal. Although the ordinary festive celebrations may be off the table for businesses this year, it is an...

Skill swapping, the new lockdown trend

November 03, 2020 - Rebecca Harrison

If you’re looking for ways to keep yourself occupied during lockdown, then it might be time to learn a new skill. With Christmas around the corner money may be tight, but with skill swapping, you can stay busy and learn new things for...

Funding available for businesses in November

October 26, 2020 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

Self-Employment Income Support Scheme

If you’re self-employed or a member of a partnership and have been adversely affected by coronavirus, you...

CAPTCHAs used in phishing scam

October 21, 2020 - Rebecca Harrison

The latest phishing scam, targeting Microsoft 365 users, has used CAPTCHAs in order to convince users that they’re on a legitimate page. We took a look at the scam to find out more, and how you can avoid falling victim to the latest...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have taken on some account managers from our local competitors, and by all accounts Paradigm is leagues ahead of anything else out there. The benefit it is giving our business from both an account manager's point of view and the back of house administrative aspect is fantastic. Ross Gill, IU Consult