Should we be wary of bluetooth?

April 16, 2020 - Rebecca Harrison

Bluetooth is an excellent way of connecting our tech. Headphones, fitbits, laptops and phones all often depend on bluetooth in order to connect to each other wirelessly. But is there something within that technology to be wary of? We’ve...

Does your password get a pass? How to keep your accounts secure

April 14, 2020 - Rebecca Harrison

There’s a ton of conflicting advice out there about passwords; how long should they be, should I set an expiry date, can I use the same password twice (you can, but you shouldn’t!). At Transcendit we’re often asked by customers...

Getting into video chat and video conferencing? Here's our pick of the platforms

April 02, 2020 - Rebecca Harrison

Video conferencing can be a great way of staying connected to your colleagues and clients when working remotely. For those who are struggling with the plethora of online video chat and conferencing platforms available, we've rounded up our...

Coronavirus (Covid-19) Update

March 24, 2020 - Adam Kuznesof

Things are changing quickly and we are all starting to understand the reality of life with Covid-19. The Transcendit team are generally well and quickly implementing working from home was a big part of that. Due to new guidance from the government...

If you're an employee, here's what you need to know about COVID-19

March 24, 2020 - Rebecca Harrison

If you're an employee, there's a number of different government schemes that you should be aware of in the wake of COVID-19. If you would like further information on the following guidance, please check the article on the gov.uk website.
...

Is your business struggling with COVID? Here are the latest relief measures

March 23, 2020 - Rebecca Harrison

With a lot of different businesses closing their doors this month, the government has announced a number of different relief measures in order to help companies stay afloat. For full details of these relief measures, it's worth checking out...

Coronavirus Update

March 18, 2020 - Adam Kuznesof

As the impact of the Covid-19 has accelerated we wanted you to know what’s happening with our services:

Next up in malware, COVID-19

March 18, 2020 - Rebecca Harrison

What do scammers and hackers do when everyone in the world is panicking? Capitalise on it, of course! With COVID-19 on everyone's minds at the moment, it's now being used to manipulate people out of their money, account details and IT...

Getting into tech? Here’s why you should attend the North East Digital Festival

March 16, 2020 - Rebecca Harrison

The North East Digital Festival is a celebration of all things digital. From the 11th - 22nd May, tech enthusiasts can access a ton of different events, discussions and workshops, showcasing the best that the North East has to offer in terms of...

Want your team to work from home? Get tech savvy

March 09, 2020 - Rebecca Harrison

Whether it's illness or bad weather, traffic or transport issues, a few employees being off work at once can really affect small businesses. If you run an SME, having everyone available during working hours can be absolutely vital - even...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have worked with Transcendit for many years (it must be over 10 years) and their services are second to none. I work very closely with Christophe at Transcendit for our website’s communications to stakeholders and there’s nothing he can’t do! Christophe is very professional, prompt with emails and always checks with myself if everything is how it should be. The staff at Transcendit are highly skilled and extremely knowledgeable when it comes to IT. We look forward to continuing to work with Transcendit for the next however many years Laura Driver, NRCPD