In October, the University of Sunderland was targeted by a cyber attack which left its website and remote teaching services out of action for several days. Other universities in the North East, such as The University of Newcastle and Northumbria...
Earlier this year, Facebook experienced an outage. Although it was only down for between 5 and 6 hours, the outage affected more than 3.5 billion people across the globe. We’ve been looking at the effect this had on businesses, and what...
Microsoft has announced that next year, you’ll be able to get Office 2021 with a perpetual license. But what does this mean, and is it the right option for you, or you and your business? We’ve found out everything you need to know...
If your company uses a Windows device or product, you need to know about ‘end of life’. Using a server, device or product past its end of life isn’t just a bad idea, it can put your business at risk. Here’s everything you...
Have you ever felt pressured by a client, or your boss, when they’ve asked you to work a few more hours? Have you ever stuck at work a bit longer to finish off a task, or to meet a deadline - and how regularly does that happen? What about...
Have you been in a meeting where you couldn’t get a word in? Or where people started having an unrelated conversation? You’re not alone. In business meetings, some people tend to do all the talking, and some people tend to sit quietly...
Last month, Microsoft announced their latest business service, Windows 365. This is a completely cloud based PC service for businesses, to allow employees to access cloud PCs regardless of where they are. We’ve been taking a look at how it...
With things starting to get back to normal, you might be wondering what the future looks like for your business. Should you go back to the office, or is remote working the way forward? Here’s what you need to think about when planning for...
In May, a criminal group hacked a major US fuel pipeline. This was a ransomware attack, where the group DarkSide infiltrated Colonial Pipeline’s network, locking the data on computers and servers and demanding a ransom. But how did it...
If you run a SME, praising your employees may be far down the list of your priorities. However, recognising the work that your staff do for you is key to improving happiness at work. This leads to increased job satisfaction, improved performance...
Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.
The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.
The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're
saying here.
Everything explained very well. Great service, thank you.Susan Hunt, York Minster
Based on 12075
reviews our customers rate us 9.8/10.Reviews and ratings by Customersure. 09-October-2024