Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

Is your business feedback friendly? How to get honest feedback from your employees

January 13, 2020 - Rebecca Harrison

Are you looking for honest feedback from your employees? Want to make changes to your business but need information from your staff to make it happen? When you're running a company, it can be difficult to get constructive criticism on how...

Don’t click download on the OneDrive attachment phishing email

December 18, 2019 - Rebecca Harrison

Have you received a phishing email that looks like it has a OneDrive attachment? Yes, it’s a phishing email, complete with logo, convincing looking recipient and all of the other hallmarks of a well composed, malware infesting scam....

Get business class telephony with Microsoft Business Voice

November 19, 2019 - Rebecca Harrison

Microsoft Business Voice is the new cloud-based phone system from Microsoft. Make calls, hold virtual meetings and message colleagues all from within Microsoft Teams. We had a chat with Dave Scott to find out more about how Business Voice could...

Has your boss requested a faster payment? Don't fall for spear phishing

October 23, 2019 - Rebecca Harrison

Avoiding a phishing email sent to ‘Dear Customer’ is one thing - what about phishing emails that are sent from your boss, and reference you by name? This month we’re taking a closer look at spear phishing. These are...

Overwhelmed by a project? Get organised with Microsoft Planner

October 07, 2019 - Rebecca Harrison

We've been taking a closer look at the ton of useful apps you can find within Office 365, and how they could help better your business. This month we're getting to grips with Planner, the task management app from Microsoft.

What is...

The phishing email that finally got us

September 25, 2019 - Rebecca Harrison

This month we've received a very sophisticated, sleek looking phishing email that is definitely going to get some bites. Luckily, we’ve deconstructed this email to show you the red flags that you need to keep an eye out for.

...

Take meetings to the next level with Microsoft Teams

September 09, 2019 - Rebecca Harrison

This month we've been taking another look at Microsoft Teams, and focusing in on meetings. Microsoft have really pushed the boat out, loading Teams with a ton of different features that will take your meetings to the next level.

How to...

Tired of office conflict? Don’t worry, psychology has the answer

August 19, 2019 - Rebecca Harrison

Nobody enjoys getting into conflict situations at work; but unfortunately, sometimes they are unavoidable. If you feel that you’re often butting heads with someone in the office, psychology may have the answer in the form of Transactional...

Microsoft Teams: What's up, doc?

July 31, 2019 - Rebecca Harrison

Continuing with our series on the awesomeness of Microsoft Teams, this month we're looking at a great feature which allows you to edit documents with your colleagues simultaneously, within the app itself.

If you're new to Microsoft...

Make the most of Microsoft Teams: Tips to help you talk

July 18, 2019 - Rebecca Harrison

Microsoft Teams for Office 365 is a great way to change the way your teams collaborate on projects, tasks and jobs. The cloud based application means that you can access your work anywhere, on any device with an internet connection; and you can...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have worked with Transcendit for many years (it must be over 10 years) and their services are second to none. I work very closely with Christophe at Transcendit for our website’s communications to stakeholders and there’s nothing he can’t do! Christophe is very professional, prompt with emails and always checks with myself if everything is how it should be. The staff at Transcendit are highly skilled and extremely knowledgeable when it comes to IT. We look forward to continuing to work with Transcendit for the next however many years Laura Driver, NRCPD