Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

Everything you need to know about the Windows 10 April Update

May 11, 2018 - Rebecca Harrison

Whether you know it as the Windows 10 April Update or the Windows 10 Spring Creators Update, this week it's being rolled out to your PC. We've got everything you need to know about the new update, including the new features, the stuff...

Where are your systems vulnerabilities? Get GDPR ready with Cyber Essentials

April 27, 2018 - Rebecca Harrison

One of the best ways to appeal to a wide range of customers is to show that you take cyber security seriously. When clients choose your business, they are in part trusting that you'll protect their data, respect their privacy requirements and...

Fed up of finding malware/unwanted programs on your machines? Remove local admin rights to up your security

April 24, 2018 - Rebecca Harrison

People are the biggest security to risk to your systems. The vast majority of malware, viruses and drive-by downloads will be installed as a result of users; this could be by clicking a link in a phishing email, to visiting a dodgy site, to...

Struggling to get to grips with the GDPR? CyberShelter are here to help

February 26, 2018 - Rebecca Harrison

With the General Data Protection Regulations (GDPR) deadline only a few months away, we've been chatting to CyberShelter; a data protection and security auditor. CyberShelter are trying to take the stress out of these new regulations, and are...

Do you want your business to grow? Get funding and assistance with Digital Drive

February 19, 2018 - Rebecca Harrison

Digital Drive is an ERDF funded programme for businesses in and around County Durham, which aims to help businesses in the area grow and develop. It has recently received a £4m fund to help companies in Durham do more with digital...

What would you do if a car crashed into your office? It's time to think about disaster recovery

February 09, 2018 - Rebecca Harrison

Around 9pm on Friday 24th January, a speeding car hit our C9 office. Over the days that followed, Transcendit had to work around insurance companies, landlords and deal with an office that now had a car shaped hole in it.

'Without a good...

How effectively do your colleagues work together? Microsoft Teams is the new way to collaborate

January 29, 2018 - Rebecca Harrison

We've been chatting to Transcendit Director Dave Scott about Microsoft Teams for Office 365 - what it is, why it's useful and how your business could benefit from it.

What is Microsoft Teams?

Microsoft Teams is the modern way for...

Want your business to be more socially responsible? Start talking about mental health

December 22, 2017 - Rebecca Harrison

Over the past year, more and more businesses have been thinking about how to be more socially responsible. This might involve thinking about how to be a greener company, or how to give back to your local community; but there's something...

Is your business ready for the GDPR?

November 13, 2017 - Rebecca Harrison

A new set of data protection guidelines is coming into play on 25th May 2018. If your business handles personal data in any way, you'll need to be ready for this implementation.

What is the GDPR?

The GDPR stands for the General Data...

What's the biggest security risk to your business? People

October 26, 2017 - Rebecca Harrison

With terrifying new forms of ransomware on the up, and winter beginning to rear its ugly head, you'd be forgiven for thinking that the biggest security risk to your business is a virus or a snowstorm (or a combination of the two). But the...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

The service from Transcendit is beyond first class. Every time i have had to use it, all staff have been so patient and helpful with me as i am the antithesis of tech savvy. I have expressed my satisfaction with our factory leaders Jim and Steve and had asked them to pass on my sincere thanks for your help. Aaron today was exceptional at walking me through the pre-migration process from Citrix to Azure. I wish all companies that I deal with provided this first class service. Peter Howlett, Director of Design, George Smith