Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

Wait, that's mine! Copyright, fair use and how to protect your intellectual property

September 19, 2017 - Rebecca Harrison

If you've published something on the internet, there's always a possibility that it will end up duplicated elsewhere. Whether it's blog content or website content, images or written word, the internet gives people plenty of...

How to make your business more eco-friendly (and why you should)

August 14, 2017 - Rebecca Harrison

More and more SMEs are working towards making their enterprises eco-friendly and sustainable; but how difficult is it, and how does it benefit your business? We've rounded up all the information you need to go green.

Why make your business...

Is crowdfunding a feasible option for businesses?

July 25, 2017 - Rebecca Harrison

If you don't fancy going through the banks, are struggling to find a suitable grant or can't find a loan that's right for you, then crowdfunding might be the answer. Crowdfunding is a great way to get the cash together for a new...

Going to the USA this summer? Don't take your smartphone with you

June 27, 2017 - Rebecca Harrison

If you're hopping across the pond this summer, you may want to reconsider taking your mobile with you; and if you value your privacy, all of your other electronic devices.

When you go through US Customs and Border Protection, the police can...

How is the election result going to affect businesses?

June 12, 2017 - Rebecca Harrison

With everyone still reeling from the recent election and the unexpected situation that the country finds itself in, how are North East businesses going to fair? We've rounded up the most prominent policies from the Conservative manifesto that...

How to make your business more LGBT friendly, and why it matters

May 16, 2017 - Rebecca Harrison

For International Day Against Homophobia, Transphobia and Biphobia, we've got a few small changes you can make to your business and work environment to make it more LGBT inclusive.

Wait, what's LGBT stand for again?
LGBT stands for...

Why Newcastle Startup Week is a must for entrepreneurs and businesses

April 12, 2017 - Rebecca Harrison

Newcastle Startup Week is a five day festival for entrepreneurs and businesses, bringing together over fifty different speakers to talk about how to get a business idea started, funded and established.

The festival is the brainchild of Paul...

Why your business needs an apprentice

March 07, 2017 - Rebecca Harrison

For National Apprenticeship Week we've been chatting to Dave Scott, Director at Transcendit, and Scott Dewing, who joined Transcendit as an apprentice in June 2014. Scott is now studying for higher level qualifications, whilst continuing...

Get on your bike with the Cycle to Work scheme

February 28, 2017 - Rebecca Harrison

Spring is just around the corner (if you go by the calendar, not the forecasts), and we're looking forward to getting on our bikes again. Transcendit are promoting the government's Cycle to Work scheme, which allows employees to save up...

Has your computer crashed? It could be a scam

October 26, 2016 - Rebecca Harrison

Just when we think we've seen it all, it turns out we can't even trust the blue screen of death anymore. The latest malware to hit our screens, 'hicurdismos' has got even the most tech-savvy of us reaching for the telephone.
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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have worked with Transcendit for many years (it must be over 10 years) and their services are second to none. I work very closely with Christophe at Transcendit for our website’s communications to stakeholders and there’s nothing he can’t do! Christophe is very professional, prompt with emails and always checks with myself if everything is how it should be. The staff at Transcendit are highly skilled and extremely knowledgeable when it comes to IT. We look forward to continuing to work with Transcendit for the next however many years Laura Driver, NRCPD